As more buy clothes online, Walmart eyes a piece of the action

A likely deal between Walmart and Bonobos, a hybrid digital/brick-and-mortar menswear brand, may be a sign of the future of retail

Founded on Fit, Focused on Style, Built on Service thats the retail promise offered by Bonobos, the mens e-tailing business thats being courted by Walmart and idolized by the garment industry as a model for reviving US retail woes.

The $300m acquisition of the chain, which has more than two dozen stores or guideshops in key cities like Chicago, New York and Atlanta, is likely to be announced imminently, according to industry sources.

If the deal is confirmed it will not only place Bonobos 38-year-old co-founder and CEO Andy Dunn at the forefront of Walmarts online clothing battle with Amazon, but will endorse a hybrid online/bricks-and-mortar vision some hope can be retails future.

US high streets are witnessing a Darwinian winnowing. In recent months hundreds of closures have been announced as retailers including Macys, Sears, American Apparel and Abercrombie & Fitch have scaled back their bricks and mortar operations in the face of a shift to online shopping.

Bonobos offers an alternative. It operates a small number of stores that act as fitting rooms but do not to fulfill orders on site, only from distribution centers. Their locations carry no inventory customers try on its slim-fitting, fashion conscious clothes ranging from T-shirts and jeans to business suits and black-tie for fit and style, and then have their acquisitions shipped to their home from a central warehouse. The stores are as much advertisement as sales floor. Most of Bonoboss sales are done online by people who may never have visited one of their stores.

Its an e-tailing hybrid thats become popular with men, who, broadly observed, do not enjoy shopping or require the same level of consideration as their counterparts.

I always hated shopping. It wasnt fun, even for me. But here I just want to buy out the store, said 28-year-old medical student Philip Maynard, outside a Bonobos guide-shop on 5th Avenue in Lower Manhattan. Maynard said it didnt matter to him that he couldnt walk out with his purchases.


A
A Walmart store in Los Angeles, California. Photograph: Jonathan Alcorn / Reuters/REUTERS

They have a good business online, and the stuff comes when they say its going to come, and Ive never had a problem returning anything.

Bonobos, which was founded in 2007, established its reputation as retailer with jeans and chinos. After several rounds of investment, sales are reported to be around $100m, up from $40m in 2012.

The model addresses the online retailers problem of consumers not being able to try on clothes before they buy them, and the traditional retailers issue of delivering good service.

As Dunn told Business of Fashion in 2013, hed worked at Abercrombie & Fitch folding sweaters. Youre basically the inventory manager of the store, being marginally helpful to to the customers. Its more of a job about keeping clothes folded than it is about delivering service.

Bonobos true innovation may be challenging the belief that the instant gratification of walking out with a purchase is key to the retail experience. Its not, Dunn said. Its has been astonishing how little our customer cares.

The concept started as a Stanford MBA project involving Dunn and co-founder Brian Spaly with the goal to provide men with better-fitting clothes, and specifically to design and produce chinos that eliminate Khaki Diaper Butt.

Dunn recognized it could be the internet company he was looking for.

As he told Coverteur: Sometimes the future is rooted in the past, which is sort of counter-intuitive. If you think about old school menswear, it was about the tailor around the corner and that one-to-one relationship you had with that person. We are bringing that back.

They started with a show room in New York, followed by a 500 sq ft store in Boston. Dunn realized theyd hit on something. All of a sudden, it was like, this is it, its going to be these small, service-driven experiential stores where you have one-on-one service and where you keep out the complexity of a lot of inventory, but you can access this incredibly wide assortment.

In lower Manhattan, a store associate explained that by not worrying about back of house stuff like inventory they can focus on customer service.

If youre fitted for one suit, then youre measurements are good for all out different suits. That makes it easier they get sized once and dont have to come back in unless they want to. Customers may stop by every few weeks and get a couple of things, or the men who come in once a season and we just wardrobe them.

But, she cautioned, the system might not necessarily work for women, whose requirements around style and color and sizing are more intricate and nuanced. Nor will the Bonobos model solve the retail sectors larger problems, which accounts for around one in 10 American jobs, or the blight affecting the US main street or its declining system of shopping malls.

Since October, more than 89,000 retail positions have been lost. According to some estimates, the sector is on track to lose more stores this year than during the great recession of 2008, its problems accelerating even as a consumer confidence is high and unemployment low, suggesting the changes are systemic and not cyclical.


An
An Amazon Go shop, currently a beta program, in Seattle, Washington. The high tech convenience store will open to the public early in 2017. Photograph: Paul Gordon/Zuma Press / eyevine

But the Bonobos deal illustrates the accelerating arms race between Amazon, valued at $423bn, and Walmart, valued at $222bn. Wall Street might love Amazon more but the Arkansas-based retailer far exceeds Amazon in earnings $13.6bn last year to Amazons $2.4bn and it is aggressively expanding its online businesses.

Last September, Walmart completed a $3.3bn acquisition of the discount and deals-driven shopping site Jet.com. It has gone on to pay $70m for footwear online retailer ShoeBuy and $51m for outdoor e-tailer Moosejaw, and agreed the acquisition of Modcloth, a vintage-inspired womenwear producer.

Jet.com founder Marc Lore, now president and chief executive officer of Walmarts e-commerce arm, rationalized that smaller brands would gain visibility on the larger platforms. So suddenly what was a certain size business now, overnight, becomes that much bigger, he told WWD. Amazon, meanwhile, has been pumping up its high-end online offerings, making deals with brands including Levi Strauss & Co.

Meanwhile, real shops are suffering. Outside Bonobos of 5th Avenue, Philip Maynard explained that he used to shop at J Crew and Brooks Brothers but had since switched. I love the stuff and its perfect for me, showing off a pair chinos. Its fashionable and work-appropriate. Its half tech and half friendly and approachable.

Read more: https://www.theguardian.com/business/2017/apr/22/walmart-bonobos-deal-amazon-online-retail

Advertisements

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s